Keeping You Informed
We want you to be in the know! At BTEL, we are committed to providing accurate policy and legal information for all of our customers. You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.
Read our policy about how to properly use the BTEL network as well as information about inappropriate use and misuse of the the network.
In compliance with CALEA, BTEL’s equipment, facilities and services have surveillance capability to assist law enforcement.
Learn more about your rights and the actions BTEL is required by federal law to take if copyright infringement claims are filed.
Visit official government web resources to report and learn about internet fraud.
Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.
BTEL belongs to an alliance of independent cable providers striving to retain flexibility and fair pricing in cable television programming. To learn more, visit TVOnMySide.com.
BTEL believes in being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).
BTEL is committed to your privacy. Review our policy on how we store, protect, and distribute your personal information.
BTEL actively works to detect, prevent and mitigate identity theft.