Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR)
    and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms
    Include longest idle, round-robin, and first available
  • Agent portal
    shows performance against KPIs
  • Supervisor features
    include whisper, barge, and listen
  • Administrative dashboard
    and reporting capabilities enable effective management and insight into call center performance

Moving your business into the future

Business Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with Business UC, capital investment is minimal.

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See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."
"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."
"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"
"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."
"Excellent customer service. Came right out after business hours."
"Btel is a great company who supports the community and truly gives back."
"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."
"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."
"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."
"Great family company!!!"
Btel