A wealth of capabilities to make your business more productive

  • Web portal
    Enables users to manage calls, calling features, faxes and voicemails; administrators can manage business level features
  • Desktop and mobile client/app
    Enables instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
  • Outlook integration, click-to-dial, and voicemail-to-email
    Integrates Business UC into how you work every day
  • Call Manager
    Allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
  • Auto Attendant
    Is highly flexible and works in tandem with music-on-hold to play music or messages
  • Call log
    Provide a detailed record of your business’s usage; also deploy account codes to track with greater depth
  • Optional features 
    Includes contact center capabilities, call recording, and audio conferencing

Moving your business into the future

Business Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with Business UC, capital investment is minimal.

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Basic

  • Caller ID with Name
  • Speed Dial, Short Codes, Intercom Codes
  • Automatic Call Back, Automatic Recall
  • Multiple Call Appearances, Call Waiting, Call Hold, Call Transfer
  • Call Hold/Park/Pickup
  • Paging/Intercom Features

Standard

All features within the ‘Basic’ package, plus:

  • Shared Line Appearance
  • End User Web Portal
  • Business Call Manager (BCM)
  • Receptionist Features
  • Voicemail
  • Voicemail to Email
  • Do Not Disturb
  • Contact Management
  • Click to Dial
  • Desk phone Customization

Premium

All features within the ‘Standard’ package, plus:

  • Desktop Client
  • Mobile apps - iOS + Android
  • Voicemail Transcription
  • Video Chat
  • Fax to Email
  • Call Jump
  • CRM Integration
  • Collaboration (Web & Video Conference)

Business-Level Features Included:

  • Admin Portal
  • Music On Hold
  • Account Codes
  • Multi Line Hunt Groups
  • Call Pickup Groups
  • Call Logs
  • Easy Attendant (Auto Attendant)

A la carte Extras:

  • Premium Attendant
  • Audio Conferencing
  • ACD (Call Center) - Agent Seat
  • Receptionist Soft Console
  • Call Recording
  • ACD (Call Center) - Supervisor Seat

Want more information?

Talk with one of our experts to find out which solutions would best fit your business goals.

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See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."
"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."
"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"
"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."
"Excellent customer service. Came right out after business hours."
"Btel is a great company who supports the community and truly gives back."
"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."
"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."
"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."
"Great family company!!!"
Btel