Careers/Customer Service Representative

Customer Service Representative

General Summary:

The Customer Service Representative is a front line, customer facing team member of the business office customer service department.  Responsibilities include billing of all customer accounts, service orders, trouble tickets, and interaction with customers in person and on the phone.

Essential Job Functions:

  • Maintain customer accounts, including the billing process, cash receipts and handling, customer support, and product sales.
  • Prepare cash deposits and drawer reconciliations
  • Provide support for the Customer Service Supervisor

Knowledge, Skills, and Abilities:

  • Knowledge of company policies and procedures
  • Knowledge of company products and services.
  • Strong customer service skills
  • Skill in operating various office equipment such as personal computers, various software programs, and telephone systems.
  • Skill in oral and written communication.
  • Skill in handling sensitive situations in a professional manner.
  • Ability to communicate with employees and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to negotiate with others and resolve conflict.
  • Ability to maintain confidentiality.
  • Ability to pay close attention to detail.
  • Ability to make sound decisions using information at hand.

Step 1 of 3

01 / Personal Information:

See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."
"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."
"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"
"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."
"Excellent customer service. Came right out after business hours."
"Btel is a great company who supports the community and truly gives back."
"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."
"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."
"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."
"Great family company!!!"